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FAQS

PRODUCTS

As our products are handcrafted and therefore made in small quantities, from time to time we may run low on stock on certain products. However do not worry your favourite styles are constantly in production and will be available soon!

If the size you require is out of stock a blue 'EMAIL ME WHEN BACK IN STOCK' box will appear, simply enter your email address and we will email you when the product is available to purchase.

Please note our limited edition products are made in small quantities and once sold out will not be restocked so you will not be able to sign up for notifications on these products.

ORDERS

As soon as you place your order on our website, our warehouse team will begin to prepare your order so that you can start wearing your new footwear as soon as possible.

Unfortunately this means that once your order has been packed we are unable to stop an order or make any changes, including:

Delivery addresses 

Change of size

Change of colour

Adding an item

Removing an item

DELIVERY & RETURNS

Orders are dispatched via DHL. 


In order to provide a smooth shopping and delivery experience to our customers, any tariff or duty fees imposed by customs will now be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website, so there will be no hidden costs or significant delivery delays to your orders.


USA
Orders over $150:

Free Standard Shipping - Usually delivered within 5 working days

Express Shipping – Usually delivered within 3 working days from $15.00

 

Orders under $150

Standard Shipping - Usually delivered within 5 working days from $20.75

Express Shipping – Usually delivered within 3 working days from $25.25

 

 

USA (Samoa, Guam, Marshall Islands, Palau, Puerto Rico)
Orders over $150:

Free Standard Shipping - Usually delivered within 5 working days

Express Shipping – Usually delivered within 3 working days from $35.75

 

Orders under $150

Standard Shipping - Usually delivered within 5 working days from $43.50

Express Shipping – Usually delivered within 3 working days from $55.25



Canada & Mexico

Orders over $150

Free Standard Shipping - Usually delivered within 5 working days

Express Shipping – Usually delivered within 3 working days from $20.75

 

Orders under $150

Standard Shipping - Usually delivered within 5 working days from $28.75

Express Shipping – Usually delivered within 3 working days from $35.25

In order to provide a smooth shopping and delivery experience to our customers, any tariff or duty fees imposed by customs will be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website, so there will be no hidden costs or significant delivery delays to your orders.

We’ve gone paperless! As part of our commitment to sustainability we do not send out returns paperwork with orders, instead we have a simple online returns system.

We hope you will not need to return your order, but if you do all you need to hand is your order number and email address.

 

When you’re ready head over to our Returns Center. Simply enter your order number and email address and select the items that you wish to return, you will then have the option of a refund or exchange.

Use our FREE returns option with DHL for a quick and easy return. With drop off locations worldwide and the ability from several locations to book a collection at a time and place to suit you, returning could not be simpler.

 

Should you be in a location not served by DHL, we will recommend that you use your local postage service using a tracked service.

Please ensure the Returns Form is completed within 30days of receipt of the shipment, you are able to send the items back at your earliest convenience. This does not need to be within the 30 day period.

 

Your items must be returned unworn and returned in its original condition.

MAKE A RETURN

HOW DO I CARE FOR MY SHOES?

NPS and Solovair footwear takes several weeks to manufacture and when combined with the benefits of Goodyear welting and quality materials, can last many years. Following our tips will help you achieve an optimal lifespan for your purchase. 

Follow our general guidelines below for basic shoe care, or read our blog post for more comprehensive leather and sole care here.
You can purchase all your essential shoe care accessories here.


GENERAL GUIDELINES
1) Always clean your footwear ideally after each use by cleaning off any surplus dirt with a brush or damp cloth. You can find all your essential leather maintenance products in our Waterstop Care Kit.
2) Our footwear is water-resistant but not waterproof. DO NOT wear footwear in prolonged or extremely wet conditions. If your footwear becomes wet, follow our water exposure care tips below.
3) Leather is a natural product and requires a rest period. The general rule of thumb is to allow footwear to rest for double the time they were worn. For example, footwear worn for 8 hours should rest for 16 hours. A rest period allows the leather to breathe and rid itself of moisture. Too much moisture can cause the internal sock liner to shift and lining damage. DO NOT wear footwear over consecutive days. We recommend wearing footwear in rotation.
4) We recommend using shoe trees to help retain shape when footwear is not being worn. Shoe trees are designed to slightly stretch the vamp area of the shoe to allow the leather to dry from natural feet moisture of water exposure without hardening or drying in an unnatural or highly creased state. Without the use of a shoe tree, leather upper fibres are susceptible to breaking down more quickly. Shoe trees can also be used for boot style as boot trees tend to be difficult to come by.
5) Repair soles or defects in good time using a reputable repairer. Continued wear of damaged footwear may result in irreversible damage. If your boots arrive with loose threads, DO NOT pull them as this may result in seam damage. Instead, send an enquiry with images to our customer services team who will be able to inform you if these can be trimmed.
6) It is important to wear the correct size footwear. Too small or too large fitting styles can cause leather to rub along pressure points or crease abnormally resulting in premature damage including holes. We do not compare our sizing to other brands and always recommend following our Size Guide. Where half sizing is not available we advise customers purchase a removable insole to bridge the sizing gap. If you are wide fitting, please contact our customer services team who will be able to guide you with shoe width measurements.

Please note, damage incurred from footwear worn in incorrect weather conditions or from poor shoe care are not considered manufacturing faults.

RE-SOLE SERVICE
We are excited to announce the launch of our new Solovair re-sole service for our customers.

Solovair footwear is manufactured to an excellent standard and will provide many years of use, however our soles are made from PVC which is a soft, flexible, and durable material and the upper will always wear much longer than the sole.

Due to this and popular demand, we are now offering an in-house re-sole service at our factory in Wollaston.

Do you have a pair of Solovair boots or shoes that are in need of a re-sole? We will fully replace the soles as well as collect and deliver the footwear back to you via an Express DHL service.

To find out more and to see the terms and conditions please click here.
 
For customer's wishing to use an alternative company, replacement soles can be purchased from our Accessories Collection here.
Please note, replacement soles need to be purchased x1 size larger than your standard shoe size to accommodate for sole trimming.

Please contact us if you require further assistance with sole repairs or refurbishments.

We stock a selection of replacement laces in various colour choices. You can shop our range here.

We recommend the following lengths when purchasing replacements:

3 eyelets: 65cms
4-5 eyelets: 80cms
6-8 eyelets: 150cms
11 eyelets: 180cms
20 eyelets: 250cms

FIND OUT MORE

Goodyear welted footwear acquires its name from the long strip of material called a ‘welt’ which is sewn to the upper and insole of the shoe or boot by a chain stitch. The outsole is then attached separately to the welt by a lock stitch. The machinery used for this process was invented in 1869 by Charles Goodyear Jr. This traditional method of manufacturing serves to provide the following key advantages:

COMFORT AND STRENGTH
The cavity created by the inseam between the inner and outer sole is filled with a flexible compound that moulds to the  shape of the wearer’s feet. This provides comfort, strength, outstanding performance and excellent shape retention.
INSULATION
The flexible compound that is sandwiched between the inner and outer soles provides excellent thermal insulation
and protection from uneven surfaces.
EASY TO REPAIR
 As long as the uppers are taken care of, it is easy to re-sole worn welted footwear by sewing or heat-sealing
new soles to the existing welt.

Our full-grain, chromed bovine leather is sourced and tanned within the EU and REACH compliant. This includes our 100% bovine leather lining. 

We use Vegetan for our vegan products, it is hard wearing, breathable, water-resistant, polyester and polyurethane upper material with classic smooth finish

Read more about the different leather finishes and basic care tips using the below links:
Solovair Leather Explained
NPS Leather Explained

Unfortunately our boots are classified as fashion steel cap only; we do not recommend them for industrial use.

Our Classic and Commando soft-suspension soles are made from a PVC (Poly Vinyl Chloride) compound which means they are resistant to acid, oil, fat, petrol and alkali.
Unfortunately we cannot guarantee our soles are 100% slip resistant.