To qualify for a return or exchange, it is essential our Returns Form is completed within 30 days of receipt of the shipment. Once we have approved your claim, you will receive an email containing the relevant address to send your items back to at your earliest convenience. This does not need to be within the 30 day period. Please make sure you include your name, order number and any further information with your return or exchange to help up process your claim.
All returns must be unworn, in resalable condition and complete with all undamaged packaging.
You can choose to send your return using a courier of your choice, alternatively for footwear returns you can opt to ship using a returns label. If you choose to use our returns label, the cost of the return shipment will be deducted from the final refund amount or you will be sent an invoice before your exchange order is processed.
Return label cost:
North America - $29
The exact cost will be made available during the returns process.
For further instructions on how to ship the returned products, please refer to the email received after placing the return request.
Please note, due to this difficult climate, there may be delays in processing exchanges and refunds.
Please click here if you wish to return your purchase.
If you have purchased your footwear from Solovair Direct please email us on customer.services@nps-shoes.com for further instructions.
If you have any questions about your return or exchange, please contact us.
Please note, there may be delays with dispatch and delivery of orders due to COVID-19 lock-down restrictions in certain locations. We hope you understand, we will ship your orders as soon as we are able to. If we are not able to dispatch your purchase for any reason, we will contact you directly to inform you.
Please note, orders cannot be processed during factory closures which include Saturdays, Sundays and UK Bank Holidays.
Due to third party factors, delivery timescales are based on approximations. If you have ordered multiple items where stock
delays are experienced, your goods may be delivered in instalments. All orders will require a signature on delivery.
Orders are dispatched via DHL using an approximate 7-10 days Express Saver delivery service.
Please note, additional charges may be incurred for customs clearance.
We recommend contacting your local customs office for further information on policies and additional costs.
Free delivery on all orders over $150
USA
Orders over $150:
Free Standard Shipping - Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from $15.00
Orders under $150
Standard Shipping - Usually delivered within 5 working days from $20.75
Express Shipping – Usually delivered within 3 working days from $25.25
USA (Samoa, Guam, Marshall Islands, Palau, Puerto Rico)
Orders over $150:
Free Standard Shipping - Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from $35.75
Orders under $150
Standard Shipping - Usually delivered within 5 working days from $43.50
Express Shipping – Usually delivered within 3 working days from $55.25
Canada & Mexico
Orders over $150
Free Standard Shipping - Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from $20.75
Orders under $150
Standard Shipping - Usually delivered within 5 working days from $28.75
Express Shipping – Usually delivered within 3 working days from $35.25