RETURNS & EXCHANGE POLICY
EXTENDED CHRISTMAS RETURNS POLICY
We have extended our returns period for the festive season! Any gift bought between 1st November and 24 December 2020 can be returned up until 31st January 2021.
To qualify for a return or exchange, it is essential our Returns Form is completed within 30 days of receipt of the shipment. Once we have approved your claim, you will receive an email containing the relevant address to send your items back to at your earliest convenience. This does not need to be within the 30 day period. Please make sure you include your name, order number and any further information with your return or exchange to help up process your claim.
All returns must be unworn, in resalable condition and complete with all undamaged packaging.
You can choose to send your return using a courier of your choice, alternatively for footwear returns you can opt to ship using a returns label. If you choose to use our returns label, the cost of the return shipment will be deducted from the final refund amount or you will be sent an invoice before your exchange order is processed.
Return label cost:
North America - $29
The exact cost will be made available during the returns process.
For further instructions on how to ship the returned products, please refer to the email received after placing the return request.
Please note, due to this difficult climate, there may be delays in processing exchanges and refunds.
If you have purchased your footwear from Solovair Direct please email us on email@example.com for further instructions.
If you have any questions about your return or exchange, please contact us.